MBM HelpDesk is uniquely designed to allow you to profit by several types of support using a single integrated solution. Whether you need a knowledge base to answer frequently asked questions, or a robust ticketing solution, our software is comprised of a number of modules that are seamlessly integrated into one solution to meet all of your needs.
HelpDesk is essential to keeping your business running smoothly and maintaining a competitive advantage. In today’s complex and dynamic IT environment, you must not only streamline your business processes, but also reduce costs, while maintaining quality service levels. Our HelpDesk Software Solution offers a robust, easy-to-manage application that allows you to support all of your organization’s divisions – whether they consist of a few or a few thousand employees.
- Customize the HelpDesk portal to meet the specific support needs of your employee base
- Prioritize and manage work orders centrally through a trouble ticket system
- Track assets and manage purchasing and receiving
- Improve HelpDesk processes through on-demand surveys and reports
- Secure access from any Web browser, anytime and anywhere
- Ability to receive on demand support 24×7
- Check the status of work orders submitted online
- Search a self-service knowledge base for existing solutions
- Chat with a HelpDesk representative to resolve issues quickly
- Participate in online discussion boards with peers
- Quick Implementation Time
- Comprehensive tools for managing your IT infrastructure
- Ultra-fast deployments and the easy to use application will ensure your return of investment is recognized in a matter of weeks, not months