Organizations have resorted to outsourcing pieces of their IT needs for quite some time, but only recently large enterprises have reconsidered their strategy involving outsourcing.
When your company looks for an outsourcing IT vendor, make sure the following criteria are looked at.
1. The Range of IT Services a Company Provides
Candidate IT companies must show the ability to render a full scope of services such as preliminary business studies, quality assurance (QA), and quality code writing before expecting to produce a successful project.
2. Domain Expertise
As vendors offer a wide variety of proficiencies, you should focus on what technology a selected vendor showed competence, and look at its implemented projects, quantity and quality of results.
3. Software Quality and Professional Approach
Understand what skills vendors have to produce mockups, deliver process/methodology, and use of tracking systems combined with implementation of quality software metrics. It is important to discuss your expectations with the vendor, and examine the feedback and amount of details offered.
As one of the most important and valuable attributes for an IT business, such vendors should demonstrate a responsive attitude, letting their customers know that opinions are heard and considered, followed by a prompt slot of information.
High level of responsiveness is pretty valuable in IT business. An IT professional should be responsive and let a stakeholder know that he/she is heard without delay and can get the required information on time.
Many situations require a novel approach to a customer’s problems. When evaluating IT vendors, look for situations where innovation saved the situation. Innovation does not always translate in perfection, so allow for improvement when new ideas have been used. Remember Steve Jobs words: “Innovation distinguishes between a leader and a follower.”
6. Methodology and Project Delivery Process
To succeed, a reputable IT company should follow a structured and well-defined project management methodology (such as Scrum, Kanban, etc.). For outsourced projects, such methods become critical because they allow proper monitoring and coordination. With a management language almost universal, such methodologies allow client and IT vendors to discuss strategies from a common perspective.
7. Commercial Flexibility
Given the sophisticated and volatile business environment, a reliable IT company seeking outsourced project should apply flexible approaches in its project pricing and delivery methods. It is a common practice to offer fixed prices and fixed deliveries for the documented projects. For open scope projects, expect to see vendors to offer work flexibility and adaptable prices.
8. Contracting Practices
Contracts usually offer complexities that require a vendor’s expertise to manage its specifications completely. An experienced IT company will provide an overview of projects already implemented and a healthy set of case studies on their sites.
9. Language and Cultural Compatibilities
As projects are expected to be delivered within a reasonable budget and time frame, communication and interaction should see as few hindrances as possible. Therefore, look for an outsourcing vendor that shares a similar cultural and educational background.
10. Location and Time Zone
Preferably, your vendor should be situated within a close reach to your company. Proximity reduces travel costs and times greatly. And finally, make sure your vendor is located in the right time zone with similar working hours. That makes communication better and allows you to settle issues without delay.